Return & Refund Policy

At Ultra Skin, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a simple and transparent return and refund process. Please review the details below.

Return Eligibility

Return Window:
You have 14 days from the date of receipt to return unused and unopened products. Please ensure items are returned within this timeframe to be eligible for a refund.

Eligible Items:
Only products that are unused, unopened, and in their original packaging qualify for returns.

Non-Returnable Items:

  • Opened or used products.

  • Items specifically marked as non-returnable in their product description.

  • Gift cards, promotional items, and free samples.

How to Initiate a Return

To begin the return process:

  1. Contact Us: Email us at info@rejuvebyaliyafarooq.com with your order number, the product you wish to return, and the reason for your return.

  2. Follow Instructions: Our team will provide detailed return instructions and, in some cases, a prepaid return shipping label (e.g., for damaged or incorrect items).

  3. Prepare the Package: Securely pack the item in its original packaging to prevent damage during transit.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are typically the customer’s responsibility, except in cases of damaged, defective, or incorrect items.

  • Prepaid Shipping Labels: If the return is due to an error on our part, we will provide a prepaid return shipping label.

Refunds

Once your returned item is received and inspected:

  1. Processing Time: Refunds will be processed within 10 business days after the item is verified to meet the return criteria.

  2. Refund Method: Refunds will be issued to your original payment method. Please note that additional time may be required for the funds to appear in your account, depending on your bank or payment provider.

  3. Partial Refunds: In cases where items are returned in a non-original or damaged condition, a partial refund may be issued at our discretion.

Missing, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact Us Immediately: Email us at info@rejuvebyaliyafarooq.com within 48 hours of delivery.

  2. Include Details: Provide your order number, a description of the issue, and photos of the item and packaging.

  3. Resolution: We will work swiftly to resolve the issue by offering a replacement, refund, or other appropriate resolution.

Exchanges

At this time, we do not offer direct exchanges. To exchange a product, please initiate a return and place a new order for the desired item.

Additional Information

  • Original Shipping Costs: Original shipping fees are non-refundable unless the return is due to a mistake or issue on our part.

  • Promotional Items: If you received a free gift or promotional item with your purchase, this must also be returned in its original condition.

We’re Here to Help!
For questions or assistance with your return or refund, don’t hesitate to contact us at info@rejuvebyaliyafarooq.com. Your satisfaction means the world to us, and we’ll do everything we can to make things right.